Customer Service

The GoExcellent Contact Center service continuously targets the most cost-efficient means of providing customer service, maximizing the customer life cycle and increasing customer value.

Our skills and operating models are based on more than 10 years of experience and more than 25 million Nordic customer contacts annually. During all these years we have learned to understand our clients and their customers’ thinking and behavior.

Profitable customer service is based on the ability to predict customer behavior and act accordingly. This is what successfully do each day for clients like Canal Digital, DNA, Fortum, PlusTV, RiksTV, Bonnier, TeliaSonera…

Customer behavior changes during customer life-cycle phases. Expectations from new customers will differ from existing ones as buying behavior changes and each situation requires special consideration.

Mastering the handling of these challenges supports success.

• Customer service.  It’s more than simply answering a phone or providing technical support. We believe multi-channel solutions allow the customer the channel of contact, whether, be it telephone, e-mail, Facebook, chat, fax, letter…

• Back-Office Customer Services. Our back office staff can take care of a wide range of tasks such as special offers, brochures, marketing materials, booking and oder confirmations, invoices etc.

• Our Customer Services also handles inquiries, surveys, customer care, credit control, monitoring social media, switchboard services, sales support, pre-sales and post-sales services, complaint handling and more.

• We even manage services you currently provide that are close to or at the end of their life cycle.

It’s simply a question of providing a good customer service experience and adding value to the customer experience.