The GoExcellent Contact Center service continuously targets the most cost-efficient means of providing customer service, maximizing the customer life cycle and increasing customer value.
Our skills and operating models are based on more than 10 years of experience and more than 25 million Nordic customer contacts annually. During all these years we have learned to understand our clients and their customers’ thinking and behavior.
Profitable customer service is based on the ability to predict customer behavior and act accordingly. This is what successfully do each day for clients like Canal Digital, DNA, Fortum, PlusTV, RiksTV, Bonnier, TeliaSonera…
Customer behavior changes during customer life-cycle phases. Expectations from new customers will differ from existing ones as buying behavior changes and each situation requires special consideration.
Mastering the handling of these challenges supports success.
It’s simply a question of providing a good customer service experience and adding value to the customer experience.